Cancellations, Refunds, & Transfers

As an Approved Program Provider (APP) of WSET qualifications, Slate Wine & Spirits Academy aims to apply fair, consistent terms to all course cancellations, refunds, and transfers. This policy sets out how cancellation, refund, and transfer requests are handled for both in-person and online courses.

Cancellations by the Candidate

Cancellation of an in-person course enrollment by the payee may be requested up to five working days before the course start date. A non-refundable administration fee of $50 will be deducted, and the remainder of the course fee will be refunded to the payee.

Cancellation of an online course enrollment by the payee may be requested up to ten calendar days before the course start date. A non-refundable administration fee of $50 will be deducted, and the remainder of the course fee will be refunded to the payee. If the payee’s enrollment has already been confirmed with WSET, a refund may not be possible.

If any course materials have been received by the payee prior to the cancellation request, the full cost of those materials will also be deducted from the refund.

Transfers by the Candidate

Transfer of an in-person course enrollment to another course or candidate may be requested up to five working days before the course start date, subject to availability.

Transfer of an online course enrollment to another course or candidate may be requested up to ten calendar days before the course start date, subject to availability. If the payee’s enrollment has already been confirmed with WSET, a transfer may not be possible.

Where a transfer is possible, it will be executed only after any difference in course fees has been paid. If any course materials have already been received by the payee, the payee is responsible for the cost of any additional study materials, the difference in course fees, and any exam fees not covered by the original payment.

Cancellations or Adjustments by Slate Wine & Spirits Academy

Slate Wine & Spirits Academy reserves the right to cancel or adjust course start dates at its discretion. Where this occurs, Slate Wine & Spirits Academy will provide notice no later than five calendar days before the original start date, will contact affected candidates by email and phone, and will make every effort to accommodate them by moving them to the adjusted start date or into another course.

If a candidate cannot be accommodated, the payee may request a refund. A non-refundable administration fee of $50 will be deducted, along with the cost of any course materials already received, and the remainder of the course fee will be refunded to the payee.

Requests After the Deadline, No-Shows, and Withdrawals After Course Start

Cancellation or transfer requests received after the deadlines above are not eligible for a refund or transfer. Candidates who fail to attend a scheduled course or exam without prior notice, or who withdraw after a course has begun, are not eligible for a refund or transfer. Course materials already issued are not returnable.

Force Majeure

Where Slate Wine & Spirits Academy is unable to deliver a course due to events outside its reasonable control, such as natural disaster, public-health emergency, venue unavailability, or other force majeure events, Slate Wine & Spirits Academy will reschedule, offer a credit, or provide a refund, at its discretion.

Records

Records of cancellation, refund, and transfer requests are retained for a minimum of three years.

How to Request a Cancellation or Transfer

All cancellation and transfer requests must be submitted in writing to registration@slatewineacademy.com. Verbal requests are not accepted.

Related Policies

Last reviewed: April 2026.